Returns & Warranty

RETURNS

We are not obliged to provide a refund if you change your mind about a particular purchase so please choose carefully. We will meet our obligation under QLD State legislation to provide a remedy if the goods are defective. Any return must have original barcode price tag attached to the item. We will not accept return of items that have had the tag removed.

 

WARRANTY

Utmost care is taken in making each individual piece of jewellery, however manufacturing faults can happen.  Our warranty covers all manufacturing faults on a piece and if a manufacturing fault is found this will be repaired at no cost to you. Please contact us via rod@eclipsejewellery.com.au if you have any problems with your piece.

All other damage/wear including everyday wear and tear, damage to diamonds/gemstones or other forms of damage are not covered by our warranty. Wear and tear is not considered a fault and as such is not covered by our warranty.

Manufacturing Faults do not include the following:

- General wear and tear.

- Damage from improper care or negligence.

- Broken/bent claws or prongs.

- Pieces that are scratched, bent or misshaped.

- Chipped, cracked or broken gemstones.

- Any work including resizes and repairs undertaken by another jeweller.

Although diamonds & gemstones are hard, they can be broken, chipped or lost if not carefully cared for. Gemstones/diamonds that have come loose, damaged or lost due to damage are not covered under warranty.

All of our pieces are made from precious metals including gold, platinum and sterling silver amongst others. These metals need to be cared for as they are much softer than many other objects used in everyday life. You can scratch or damage the metal by picking up steel or other hard objects or hitting the piece on hard surfaces. Scratches and other forms of damage to the piece are not covered by our warranty.

Please note that if any other jeweller undertakes work on one of our pieces, including resizing, repairs or alterations this warranty will be voided. We strongly recommend returning to us for any repairs and resizes. We do not take any responsibility for repairs or resizes undertaken by other jewellers.

Jewellery can easily be damaged, lost or stolen and as such we strongly encourage all of our clients to insure their jewellery with an adequate insurance policy. Ensure your insurance policy covers you for accidental damage to your piece, loss and theft. It is also wise to keep records of your jewellery including photos of the pieces.

RETURN SHIPPING FOR REPAIRS

Only post an item to Eclipse Jewellery once you have contacted us at rod@eclipsejewellery.com.au and have received an item return number. To return your product, you should mail your product to: Eclipse Jewellery, PO Box 5087, BRENDALE  QLD  4500.

Please return the item in secure protective packaging to ensure the piece is not damaged in transit. We suggest using a trackable/registered postage service and purchasing shipping insurance. We are unable guarantee that we will receive your returned item and will not be held responsible for items that are lost during transit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live and the method of postage, the time it may take for your exchanged product to reach you, may vary.